Refund policy

RETURN & REFUND POLICY

Last updated: August 19, 2026

At The Party Empire, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition in which you received it;

  • Be unused and unworn;

  • Include any original tags;

  • Be in its original packaging; and

  • Be accompanied by a receipt or other proof of purchase.

To start a return, please contact us at contact@thepartyempire.shop

If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send items back to us without first requesting a return. Returns sent without prior authorisation may not be accepted.

For any questions regarding returns, please contact us at contact@thepartyempire.shop

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If your item is defective or damaged, or if you receive the wrong item, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.

We may ask you to provide photographs or other information to help us assess the issue.

Where an item is confirmed to be damaged, defective or incorrectly supplied, we will provide an appropriate remedy in accordance with your applicable consumer rights.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items may not be eligible for return, including:

  • Perishable goods;

  • Custom-made, personalised or special-order products;

  • Personal care goods where return would be inappropriate for hygiene reasons;

  • Hazardous materials, flammable liquids or gases; and

  • Gift cards.

Please contact us if you have questions about whether a particular item is eligible for return.

Where applicable, these exclusions do not affect any statutory rights you may have in relation to faulty, damaged or incorrectly supplied goods.

SALE ITEMS

Please contact us regarding returns of sale items.

Any restrictions on returns of sale items do not affect your statutory rights where applicable, including rights relating to faulty or incorrectly supplied goods.

EXCHANGES

The quickest way to receive a different item is generally to return the item you currently have and, once the return has been accepted, place a separate order for the replacement item.

If you have received a damaged, defective or incorrect item, please contact us before placing another order.

RETURN SHIPPING

For returns made because you have changed your mind, return shipping costs may be the responsibility of the customer unless otherwise agreed by The Party Empire or required by applicable law.

For eligible returns involving damaged, defective or incorrect items, we will provide appropriate return instructions.

Please contact us before returning any item.

REFUNDS

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method.

Please note that your bank, card provider or payment provider may require additional time to process and post the refund to your account after we issue it.

Original delivery charges will be handled in accordance with applicable consumer law and the circumstances of the return.

CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at contact@thepartyempire.shop

If your order has already been dispatched, please follow the return procedure described above.

CONTACT US

If you have any questions about returns or refunds, please contact:

The Party Empire

Email: contact@thepartyempire.shop

Address: 54 Unicorn Way, Glenrothes, KY7 5NU, United Kingdom

Telephone: +44 1592 328588