SHIPPING POLICY

Last updated: August 19, 2026

This Shipping Policy applies to orders placed through The Party Empire website.

By placing an order through our website, you agree to the shipping and delivery terms outlined below.

1. GENERAL

All orders are subject to stock availability.

We make every effort to maintain accurate stock information on our website. However, occasionally an item may become unavailable after an order has been placed.

If this happens, we will contact you as soon as possible to discuss the available options, which may include waiting for the item to be restocked, receiving an alternative where appropriate, or receiving a refund for the unavailable item.

2. SHIPPING COSTS

Shipping costs are displayed and calculated at checkout based on the shipping method available for your order.

Any applicable shipping charges will be clearly shown before you complete your purchase.

3. DELIVERY AREAS

At present, The Party Empire ships within the United Kingdom only.

We currently do not offer international shipping.

4. PROCESSING AND DELIVERY TIMES

4.1 Order Processing

Orders are generally processed within 1–3 business days.

Our normal business days are Monday to Friday, excluding UK public and bank holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

4.2 Delivery Options

Estimated delivery times after dispatch are:

Economy Delivery: 5–8 business days — Free

Standard Delivery: 3–4 business days — £15

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather or unusually high order volumes.

5. DISPATCH

Orders are normally dispatched after payment has been successfully received and the order has been processed.

Once your order has been dispatched, you may receive a dispatch confirmation email containing tracking information where tracking is available.

6. CHANGE OF DELIVERY ADDRESS

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the delivery address if your order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate.

7. OUT-OF-STOCK ITEMS

If an item becomes unavailable after you place your order, we will contact you to explain the available options.

Depending on the circumstances, we may offer to:

• Wait for the item to be restocked;

• Dispatch available items separately where appropriate; or

• Refund the unavailable item.

8. ORDER TRACKING

Where tracking is available, customers will receive tracking information after dispatch.

Tracking information is provided by the relevant delivery provider and may take some time to update after your order has been dispatched.

9. DELIVERY DELAYS

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist you and, where necessary, investigate the delivery with the courier.

Please note that delivery estimates may be affected by circumstances outside our reasonable control.

10. DAMAGED PARCELS

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, please provide your order number together with photographs of the parcel, packaging and damaged product.

We will review the issue and arrange an appropriate resolution in accordance with your applicable consumer rights and our Return & Refund Policy.

11. LOST PARCELS

If you believe your parcel has been lost in transit, please contact us.

Where necessary, we will open an investigation with the delivery provider.

If the parcel is confirmed as lost, we will arrange an appropriate refund or replacement in accordance with applicable law and availability.

12. TAXES

Applicable taxes will be handled and displayed in accordance with the requirements applicable to your order.

As The Party Empire currently ships within the United Kingdom only, international import duties and customs charges do not currently apply to orders placed under this Shipping Policy.

13. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Where possible, we can cancel an order before it has been dispatched.

If your order has already been dispatched, cancellation or return will be handled in accordance with our Return & Refund Policy and your applicable consumer rights.

14. RETURNS

Returns are handled separately under our Return & Refund Policy.

Please review that policy for information regarding eligibility, return periods, return shipping and refunds.

15. CUSTOMER SERVICE

If you have any questions regarding shipping, delivery or your order, please contact us:

The Party Empire

Address: 106 Allitsen Road, London, NW8 7AY, United Kingdom

Telephone: +44 20 7586 6886

Email: contact@thepartyempire.shop